Tell us about your care
Resident doctor strike: 14–19 November
From Friday 14 to Wednesday 19 November, resident doctors (formerly known as junior doctors) will be taking strike action.
This will have a significant impact on services across our hospitals, particularly as our teams are currently adjusting to a new way of working following the introduction of our electronic patient record.
Getting the right care
Please help us make sure emergency care is available for those who need it most:
- Only attend A&E in life-threatening emergencies.
- For non-urgent issues, please contact your GP, your local pharmacy, or NHS 111 (online or by phone). More information is on our get the right care for you page.
Appointments and planned care
- If your appointment is affected, we will contact you directly.
- If you do not hear from us, please attend your appointment as planned.
Talk to us
We will do as much as we can to make your visit as smooth as possible and ensure you have a good experience but we know that coming into hospital can be a stressful or frightening experience. We aim to provide the highest standard of care to every patient, every time, and to ensure that you feel well cared for and safe.
We believe that the best way of improving your experience with us is by actively listening, understanding and responding to the people who use our services. There are a number of ways that you can provide us with feedback including:
- talk to the member of staff in charge of your care
- contact our Patient Advice and Liaison Service
- contact our Complaints Department
- take our Patient Experience Survey with iWantGreatCare
- review our services on NHS Choices, Patient Opinion
You can also share your experiences with your local Healthwatch organisations:
Healthwatch Barking & Dagenham
If you are interested in helping our hospitals improve services for our local community, there are lots of opportunities to get involved. For an informal discussion, please email Patient Experience