Patients and visitors

Nurse administering cancer treatment to elderly gentleman

Your visit

We want to make your visit welcoming, comfortable and safe, not only for you, but also for your friends and family.

To help us make your visit as easy as possible, please prepare before you arrive. You will have received a letter telling you when and where your appointment is, or the ward you will be admitted to – remember to double check those details because our services are split over different sites. We don’t want you to get lost and turn up in the wrong place.

If you have any questions, if you’re unable to make your appointment or feel unwell in the run-up to your arrival, please change your appointment online. If you’re unable to do this, please call the number provided on your appointment letter.

Occasionally, we may need to cancel your appointment. We will let you know as soon as possible, but cancellations on the day may occur.

If you need extra support during your stay or appointment, please let us know in advance. We can help if you:

Our hospital maps

Download our maps so you can be sure you’re heading in the right direction. If you get lost, don’t worry - our staff will be happy to help – just ask.

Our main desks are manned during the day, so if you forget your map, our greeters will be able to point the way.

King George Hospital map [pdf] 663KB

Queen's Hospital map [pdf] 715KB