iWantGreatCare (iWGC) is home to our Patient Experience Survey, which includes our Friends and Family Test (FFT). iWGC provides an independent service for feedback on doctors, dentists, other hospitals, GP practices, pharmacies and nursing homes.
In July 2023, 93.88 per cent of patients said they would recommend our services to their friends and family.
The Friends and Family Test (FFT) is a national survey. We ask:
“How likely are you to recommend our services to friends and family if they needed similar care or treatment?”
| Month | Score |
|---|---|
| January 2023 | 91.29 |
| February 2023 | 92.06 |
| March 2023 | 92.63 |
| April 2023 | 92.48 |
| May 2023 | 92.16 |
| June 2023 | 92.31 |
| July 2023 | 93.88 |
2022
| Month | Score |
|---|---|
| January 2022 | 91.89 |
| February 2022 | 93.56 |
| March 2022 | 93.45 |
| April 2022 | 92.80 |
| May 2022 | 92.76 |
| June 2022 | 92.55 |
| July 2022 | 93.63 |
| August 2022 | 92.17 |
| September 2022 | 92.92 |
| October 2022 | 91.81 |
| November 2022 | 91.41 |
| December 2022 | 91.73 |
2021
2020
| Month | Score |
|---|---|
| January 2019 | 95.13 |
| February 2019 | 94.02 |
| March 2019 | 94.60 |
| May 2019 | 95.15 |
| June 2019 | 95.50 |
| July 2019 | 94.44 |
| August 2019 | 94.49 |
| September 2019 | 94.49 |
| October 2019 | 94.57 |
| November 2019 | 94.01 |
| December 2019 | 95.17 |
| Month | Score |
|---|---|
| April 2018 | 94.7 |
| May 2018 | 94.7 |
| June 2018 | 95.9 |
| July 2018 | 92.8 |
| August 2018 | 94.9 |
| September 2018 | 94.2 |
| October 2018 | 93.64 |
| November 2018 | 94.99 |
| December 2018 | 94.20 |
Regular feedback from patients about the care and treatment they receive is important to us. The Patient Experience Survey, and original FFT, was introduced to help us understand whether you are happy with the service we provide. It’s a way to gather your feedback about your experiences and helps us to drive improvements. Whether you receive care as an inpatient, outpatient or in our Emergency Departments, you will be given the opportunity to provide your feedback.
The FFT asks patients “how likely are you to recommend our ward/service to friends and family if they needed similar care or treatment?” You can respond by selecting from a scale, from ‘extremely likely’ to extremely unlikely’. A follow-up question then asks you why you gave the answer selected.
Your feedback will provide valuable information for us to celebrate positive experiences and also identify areas that require improvements. All answers are given on an anonymous basis and will not be traced back to you. If you are unable to answer the question or complete the survey a family member or friend can help you.
We will gather the results and analyse them to see if any action is required. In addition, services are asked to confirm the action they will take in response to negative feedback.
