Patient transport

A row of patient transport ambulances outside Queen's Hospital

Non-Emergency Patient Transport Service (NEPT)

We provide a transport service for patients who have a genuine medical need and meet the eligibility criteria.

Booking transport

For your first referral to the hospital, your GP is responsible for assessing your medical need for patient transport and completing the booking form. If there are any further follow up appointments, the hospital clinic/department is responsible for completing the assessment and booking form.  

Queries and cancellation of bookings

If you have any queries about an existing booking or want to cancel a booking, please contact the G4S NEPT Service:

King George Hospital: 020 8970 8101
Queen’s Hospital: 01708 435 590

G4S key contacts

King George Hospital: Maria Green, G4S Service Delivery Manager
Tel: 0208 598 2313 (DDI)
Email: Maria.Green2@uk.g4s.com

Queen’s Hospital: Alison Franklin, G4S Service Delivery Manager
Tel: 01708 435 191
Email: Alison.Franklin@uk.g4s.com