Our performance data helps us improve our care
We measure ourselves against a range of local and national indicators to ensure we provide high quality, patient-centred healthcare.
Please note that figures are uploaded monthly when our Board papers are published.
Read more about our quality and patient standard performance measures in our Board meetings and minutes.
Four hour emergency access standard
The national standard, set by the Department of Health, requires that 95% of patients attending an accident and emergency department must be seen, treated, admitted or discharged in under four hours.
|Month||Four hour target (%)||King George Hospital (%)||Queen's Hospital (%)|
|Month||Occupancy - Trust (%)||King George Hospital (%)||Queen's Hospital (%)|
Friends and Family Test overview
The Friends and Family Test (FFT) is a national survey. We ask:
“How likely are you to recommend our services to friends and family if they needed similar care or treatment?”
Clostridium difficile cases
The Department of Health sets a maximum number of cases of C. diff we must not exceed each year. Our target for 2015 to 2016 is to have no more than 30 cases.
The Department of Health has set a zero tolerance target for MRSA.
One of the most common ways to measure mortality is the national Summary Hospital-level Mortality Indicator (SHMI). SHMI shows the comparison between the numbers of deaths in hospital against an "expected" number of deaths appropriate to the types of patients a hospital provides care for. It is an independent system managed by the Department of Health.
A figure of less than 100 is better (or less) than the national average. A figure of more than 100 is worse (or greater) than the national average.
|December 2016||107.9 (during October 2015 to September 2016)|
Ambulance handovers and diverts
Delayed ambulance handovers
Where the time from when and ambulance arrives to when you are handed over to our staff was longer than 60 minutes.
Where we divert emergency patients to another hospital.
Referral to Treatment
The NHS Constitution gives patients the right to access services within maximum waiting times, or for the NHS to take all reasonable steps to offer you a range of suitable alternative providers if this is not possible.
This right is a legal entitlement protected by law, and applies to the NHS in England. This is our monthly performance.
We resumed reporting in December 2016 with our October 2016 performance. For more information relating to our return to reporting read our Issue Brief.
|Month||% of people|