Our performance data helps us improve our care

We measure ourselves against a range of local and national indicators to ensure we provide high quality, patient-centred healthcare.

Please note that figures are uploaded monthly when our Board papers are published. 

Read more about our quality and patient standard performance measures in our Board meetings and minutes.

Emergency four hour target

Four hour emergency access standard

The national standard, set by the Department of Health, requires that 95% of patients attending an accident and emergency department must be seen, treated, admitted or discharged in under four hours.

Month Four hour target (%) King George Hospital (%) Queen's Hospital (%)
April 2016 81.4 87.3 77.4
May 2016 81.4 86.2 78.2
June 2016 82.8 89.9 78.2
July 2016 85.02 90.7 81.4
August 2016 92.1 94.7 90.5
September 2016 90.5 94.1 88.2
October 2016 88.2 93.5 84.8
November 2016 88.9 92.9 86.2
December 2016 84.3 91.8 79
January 2017      
February 2017      
March 2017      
Bed occupancy

Bed occupancy

Month Occupancy - Trust (%) King George Hospital (%) Queen's Hospital (%)
April 2016 90.6 87.6 91.9
May 2016 91.7 88.4 93.1
June 2016 91.0 87.8 92.4
July 2016 89.4 86.4 90.7
August 2016 88.2 83.4 90.2
September 2016 90.7 87 92.2
October 2016 91.3 85.2 93.9
November 2016 90.6 87.2 92
December 2016 86.6 83.3 88
January 2017      
February 2017      
March 2017      
Friends and Family test

Friends and Family Test overview

The Friends and Family Test (FFT) is a national survey. We ask:

“How likely are you to recommend our services to friends and family if they needed similar care or treatment?”

Month Score (%)
April 2016 93.87
May 2016 92.65
June 2016 93.4
July 2016 92.6
August 2016 91.9
September 2016 92.9
October 2016 92.8
November 2016 92.7
December 2016 92.4
January 2017  
February 2017  
March 2017  

 

Infection prevention and control

Infection control

Clostridium difficile cases

The Department of Health sets a maximum number of cases of C. diff we must not exceed each year. Our target for 2015 to 2016 is to have no more than 30 cases.

MRSA cases

The Department of Health has set a zero tolerance target for MRSA.

Month MRSA C.Diff
April 2016 1 1
May 2016 1 2
June 2016 1 2
July 2016 1 6
August 2016 0 3
September 2016 1 4
October 2016 5 3
November 2016 1 2
December 2016 0 3
January 2017    
February 2017    
March 2017    
Mortality

Mortality rates

One of the most common ways to measure mortality is the national Summary Hospital-level Mortality Indicator (SHMI). SHMI shows the comparison between the numbers of deaths in hospital against an "expected" number of deaths appropriate to the types of patients a hospital provides care for.  It is an independent system managed by the Department of Health.

A figure of less than 100 is better (or less) than the national average. A figure of more than 100 is worse (or greater) than the national average.

Month SHMI
April 2016 94.8
May 2016 94.8
June 2016 95.4
July 2016 95.4
August 2016 100.7
September 2016 103.8
October 2016 103.8
November 2016 105.6
December 2016 107.9 (during October 2015 to September 2016)
January 2017  
February 2017  
March 2017  
Ambulance handovers

Ambulance handovers and diverts

Delayed ambulance handovers

Where the time from when and ambulance arrives to when you are handed over to our staff was longer than 60 minutes.

Diverts

Where we divert emergency patients to another hospital.

Month Delayed handovers Diverts
April 2016 1 0
May 2016 0 0
June 2016 1 0
July 2016 1 0
August 2016 0 0
September 2016 3 0
October 2016 5 0
November 2016 0 0
December 2016 3 0
January 2017    
February 2017    
March 2017    
Referral to treatment

Referral to Treatment

The NHS Constitution gives patients the right to access services within maximum waiting times, or for the NHS to take all reasonable steps to offer you a range of suitable alternative providers if this is not possible.

This right is a legal entitlement protected by law, and applies to the NHS in England. This is our monthly performance.

We resumed reporting in December 2016 with our October 2016 performance. For more information relating to our return to reporting read our Issue Brief.

Month % of people
October 2016 76.3
November 2016 76.5
December 2016 78.3
January 2017  
February 2017  
March 2017  

Our improvement journey

We're working hard to provide outstanding care to our community, delivered with PRIDE.

Check out what we're doing to improve your local hospitals.

Read our improvement plans