Our performance data helps us improve our care

We measure ourselves against a range of local and national indicators to ensure we provide high quality, patient-centred healthcare.

Please note that figures are uploaded monthly when our Board papers are published. 

Read more about our quality and patient standard performance measures in our Board meetings and minutes.

Month to be displayed at the top of the performance page

Emergency department four hour target

Emergency department four hour target

82.09% of patients were seen within four hours in our Emergency Departments this month

Four hour emergency access standard

The national standard, set by the Department of Health, requires that 95% of patients attending an accident and emergency department must be seen, treated, admitted or discharged in under four hours.

Month Four hour target (%) King George Hospital (%) Queen's Hospital (%)
April 2017 86.06 92.3 82.1
May 2017 83.02 91.1 77.6
June 2017 87.63 93.8 83.6
July 2017 88.02 94 84.1
August 2017 86.17 93.8 81.30
September 2017 86.92 88.7 85.7
October 2017 84.85 90.4 81.4
November 2017 80.21 88.4 74.9
December 2017 76.69 83 72.5
January 2018 75.4 81.3 71.4
February 2018 74.13 79.7 70.3
March 2018 73.85 80.8 68.9
April 2018 78.97 85.1 74.7
May 2018 84.15 90.9 79.5
June 2018 83.52 89.1 80.0
July 2018 81.66 87.0 78.3
August 2018 85.01 90.9 81.4
September 2018 83.15 90.9 78.4
October 2018 77.7 89.34 82.09

 

Bed occupancy

Bed occupancy

87.9% of beds were occupied in our hospitals this month

Bed occupancy

Month Occupancy - Trust (%) King George Hospital (%) Queen's Hospital (%)
April 2017 86.36 82.33 88.33
May 2017 85.33 81.94 86.98
June 2017 85.94 78.90 89.38
July 2017 87.87 80.80 91.32
August 2017 87.62 81.64 90.54
September 2017 88.88 84.06 91.32
October 2017 89.83 81.3 93.34
November 2017 87.57 83.42 89.6
December 2017 88.15 84.94 89.72
January 2018 90.29 87.68 91.56
February 2018 90.05 85.58 92.24
March 2018 90.60 87.91 91.92
April 2018 89.07 83.21 91.93
May 2018 86.97 81.50 80.64
June 2018 85.93 79.71 88.97
July 2018 86.64 81.30 89.24
August 2018 84.49 77.54 87.89
September 2018 87.04 80.61 90.17
October 2018 87.9 82.46 90.57

Friends and Family test

Friends and Family test

This month, 93.6% of patients said they would recommend our services to their friends and family

Friends and Family Test (FFT) results

The Friends and Family Test (FFT) is a national survey. We ask:

“How likely are you to recommend our services to friends and family if they needed similar care or treatment?”

Month Score
April 2017 92.8
May 2017 94.3
June 2017 93.2
July 2017 94
August 2017 93.10
September 2017 94.3
October 2017 93.6
November 2017 93.2
December 2017 94.1
January 2018 94.1
February 2018 92.6
March 2018 94.8
April 2018 94.7
May 2018 94.7
June 2018 95.9
July 2018 92.8
August 2018 94.9
September 2018 94.2
October 2018 93.6

Infection prevention

Infection prevention

We had no cases of MRSA or C.Diff in our hospitals this month. 

Infection control

Clostridium difficile cases

The Department of Health sets a maximum number of cases of C. diff we must not exceed each year.

MRSA cases

The Department of Health has set a zero tolerance target for MRSA.

Month MRSA C.Diff
April 2017 0 2
May 2017 0 0
June 2017 1 1
July 2017 0 1
August 2017 0 1
September 2017 0 0
October 2017 0 1
November 2017 0 2
December 2017 0 0
January 2018 0 3
February 2018 0 2
March 2018 2 1
April 2018 0 0
May 2018 0 0
June 1 1
July 1 2
August 1 0
September  0 1
October  0 0

 

Mortality

Mortality

The Summary Hospital-level Mortality Indicator (< 100 is better than average) from March 2017 to February 2018 was 100.0

Mortality rates

One of the most common ways to measure mortality is the national Summary Hospital-level Mortality Indicator (SHMI). SHMI shows the comparison between the numbers of deaths in hospital against an "expected" number of deaths appropriate to the types of patients a hospital provides care for.  It is an independent system managed by the Department of Health.

A figure of less than 100 is better (or less) than the national average. A figure of more than 100 is worse (or greater) than the national average.

Month data reported SHMI
January 2016 to December 2016 107.8
March 2016 to February 2017 105.8
May 2016 to April 2017 102.6
June 2016 to May 2017 101.9
July 2016 to June 2017 101.8
September 2016 to August 2017 102.9
October 2016 to September 2017 100.2
November 2016 to October 2017 100.1
December 2016 to November 2017 100.9
March 2017 to February 2018 100.0

Ambulance transfers

Ambulance transfers

In October we had 72 delayed handovers and no diverts

Ambulance handovers and diverts

Delayed ambulance handovers

Where the time from when and ambulance arrives to when you are handed over to our staff was longer than 60 minutes.

Diverts

Where we divert emergency patients to another hospital.

Month Delayed handovers Diverts
April 2017 0 0
May 2017 2 0
June 2017 0 0
July 2017 0 0
August 2017 0 0
September 2017 0 0
October 2017 0 0
November 2017 1 0
December 2017 44 0
January 2018 118 0
February 2018 178 0
March 2018 161 0
April 2018 65 0
May 2018 41 0
June 2018 1 0
July 2018 16 0
August 2018 26 0
September 47  0

Referral to treatment

Referral to treatment

82.6% of people waited less than 18 weeks to start treatment once referred to our hospitals by their GP this month

Referral to Treatment

The NHS Constitution gives patients the right to access services within maximum waiting times, or for the NHS to take all reasonable steps to offer you a range of suitable alternative providers if this is not possible.

This right is a legal entitlement protected by law, and applies to the NHS in England. This is our monthly performance.

We resumed reporting in December 2016 with our October 2016 performance. For more information relating to our return to reporting read our Issue Brief.

Month % of people
April 2017 89.11
May 2017 91.07
June 2017 92.18
July 2017 92.09
August 2017 91.39
September 2017 91.48
October 2017 91.11
November 2017 91.51
December 2017 90.70
January 2018 90.99
February 2018 90.63
March 2018 86.03
April 2018 85.78
May 2018 85.18
June 2018 84.38
July 85.66
August 82.92
September  83.20
October 80.61

Improvement at our hospitals

We're working hard to provide outstanding care to our community, delivered with PRIDE.

Check out what we're doing to improve your local hospitals