Our performance data helps us improve our care

We measure ourselves against a range of local and national indicators to ensure we provide high quality, patient-centred healthcare.

Please note that figures are uploaded monthly when our Board papers are published. 

Read more about our quality and patient standard performance measures in our Board meetings and minutes.

our performance heading

Emergency department four hour target

81.68% of patients were seen within four hours in our Emergency Departments this month

81.68% of patients were seen within four hours in our Emergency Departments this month.

Four hour emergency access standard

The national standard, set by the Department of Health, requires that 95% of patients attending an accident and emergency department must be seen, treated, admitted or discharged in under four hours.

Month Four hour target (%) King George Hospital (%) Queen's Hospital (%)
May 2018 84.15 90.9 79.5
June 2018 83.52 89.1 80.0
July 2018 81.66 87.0 78.3
August 2018 85.01 90.9 81.4
September 2018 83.15 90.9 78.4
October 2018 77.7 89.34 82.09
November 2018 82.09 87.34 75.96
December 2018 79.53 86.04 75.22
January 2019 73.08 75.60 71.38
February 2019 75.04 79.15 72.41
March 2019 82.65 86.29 80.34
April 2019 80.55 84.05 78.44
May 2019 81.68 87.91 77.85

 

Bed occupancy

85.93% of beds were occupied in our hospitals this month

85.93% of beds were occupied in our hospitals this month

Bed occupancy

Month Occupancy - Trust (%) King George Hospital (%) Queen's Hospital (%)
May 2018 86.97 81.50 80.64
June 2018 85.93 79.71 88.97
July 2018 86.64 81.30 89.24
August 2018 84.49 77.54 87.89
September 2018 87.04 80.61 90.17
October 2018 87.9 82.46 90.57
November 2018 87.61 81.18 90.74
December 2018 86.59 80.15 89.73
January 2019 91.17 87.44 92.99
February 2019 88.75 82.75 91.68
March 2019 83.46 75.50 87.35
April 2019 83.65 80.04 85.42
May 2019 85.93 81.06 88.31

Friends and Family test

This month, 94.75% of patients said they would recommend our services to their friends and family

This month, 94.75% of patients said they would recommend our services to their friends and family

Friends and Family Test (FFT) results

The Friends and Family Test (FFT) is a national survey. We ask:

“How likely are you to recommend our services to friends and family if they needed similar care or treatment?”

Month Score
April 2018 94.7
May 2018 94.7
June 2018 95.9
July 2018 92.8
August 2018 94.9
September 2018 94.2
October 2018 93.6
November 2018 95.08
December 2018 94.2
January 2019 95.13
February 2019 94.02
March 2019 94.60
May 2019 94.75

Infection prevention

We had no cases of MRSA and three cases of C.Diff in our hospitals in April 2019.

We had no cases of MRSA and three cases of C.Diff in our hospitals in April 2019. 

Infection control

Clostridium difficile cases

The Department of Health sets a maximum number of cases of C. diff we must not exceed each year.

MRSA cases

The Department of Health has set a zero tolerance target for MRSA.

Month MRSA C.Diff
April 2018 0 0
May 2018 0 0
June 2018 1 1
July 2018 1 2
August 2018 1 0
September 2018 0 1
October 2018 0 0
November 2018 0 1
December 2018 0 1
January 2019 1 1
February 2019 0 1
March 2019 0 1
April 2019 0 3

 

Mortality

The Summary Hospital-level Mortality Indicator (< 100 is better than average) from January 2018 to December 2019 was 92.51

The Summary Hospital-level Mortality Indicator (< 100 is better than average) from January 2018 to December 2018 was 92.51. 

Mortality rates

One of the most common ways to measure mortality is the national Summary Hospital-level Mortality Indicator (SHMI). SHMI shows the comparison between the numbers of deaths in hospital against an "expected" number of deaths appropriate to the types of patients a hospital provides care for.  It is an independent system managed by the Department of Health.

A figure of less than 100 is better (or less) than the national average. A figure of more than 100 is worse (or greater) than the national average.

Month data reported SHMI
March 2016 to February 2017 105.8
May 2016 to April 2017 102.6
June 2016 to May 2017 101.9
July 2016 to June 2017 101.8
September 2016 to August 2017 102.9
October 2016 to September 2017 100.2
November 2016 to October 2017 100.1
December 2016 to November 2017 100.9
March 2017 to February 2018 100.0
April 2017 to March 2018 99.82
June 2017 to July 2018 96.02
September 2017 to October 2018  94.48
January 2018 to December 2018 92.51

Ambulance transfers

This month, we had 0 delayed handovers and 0 diverts

In May 2019 we had no delayed handovers and no diverts

Ambulance handovers and diverts

Delayed ambulance handovers

Where the time from when and ambulance arrives to when you are handed over to our staff was longer than 60 minutes.

Diverts

Where we divert emergency patients to another hospital.

Month Delayed handovers Diverts
May 2018 41 0
June 2018 1 0
July 2018 16 0
August 2018 26 0
September 2018 47  0
October 2018 72 0
November 2018 44 0
December 2018 11 0
January 2019 128 0
February 2019 31 0
March 2019 0 0
April 2019 3 0
May 2019 0 0

Referral to treatment

81.04% of people waited less than 18 weeks to start treatment once referred to our hospitals by their GP this month

81.04% of people waited less than 18 weeks to start treatment once referred to our hospitals by their GP this month.

 

Referral to Treatment

The NHS Constitution gives patients the right to access services within maximum waiting times, or for the NHS to take all reasonable steps to offer you a range of suitable alternative providers if this is not possible.

This right is a legal entitlement protected by law, and applies to the NHS in England. This is our monthly performance.

We resumed reporting in December 2016 with our October 2016 performance. For more information relating to our return to reporting read our Issue Brief.

Month % of people
May 2018 85.18
June 2018 84.38
July 2018 85.66
August 2018 82.92
September 2018 83.20
October 2018 82.57
November 2018 83.84
December 2018 82.87
January 2019 82.38
February 2019 81.75
March 2019 82.11
April 2019 82.11
May 2019 81.04*

*Provisional figure