Deaf or Hearing impaired

Queen’s Hospital is the first hospital in the country to be awarded the Royal Association for Deaf People Quality Charter mark.

If you are deaf or hearing impaired, a British Sign Language interpreter can be booked for your appointment

We also use deaf-blind communication professionals to help you during your appointment if you have dual-sensory loss.

This can be booked by emailing interpretbookings@bhrhospitals.nhs.uk.

We have a dedicated text service for use by people who are deaf, hard of hearing of have speech difficulty.  You can use the deaf text service for any communication with the hospital and we will ensure your message gets to the right person. We also have the facility to text back to you in response.

The deaf text service number is 07800 005 502.

Texts are charged at your normal network rate. You can also email us at interpretbookings@bhrhospitals.nhs.uk.

If you are visiting our Outpatient departments you can request a patient pager when you check in at reception which will vibrate when your appointment is called.

Hearing loops are available throughout our hospitals.

We have a deaf patient access group which meets regularly to work with our Trust to review accessibility for our deaf and hard of hearing patients. If you would like more information about the group, email PatientExperience@bhrhospitals.nhs.uk

Here is some useful information in British Sign Language (BSL) about our hospitals

Helping you communicate

We’ve teamed up with the British Deaf Association to offer awareness training to our staff. We’ve also produced this smashing video with some top tips for communicating with people with hearing loss.

BSL Cancer services

If you are a patient or relative who needs information on cancer services in British Sign Language, Macmillan have produced a range of films that you might find helpful.  For full details click here.