Staff feedback

Admin Staff from CDU:

‘’Without the volunteers, the reception area of CDU wouldn’t function as efficiently. It makes our life easier”.

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Elaine Clarke, Patient Experience lead for Outpatients:

"The Volunteers in Outpatients are so beneficial in our department.  This is what our Volunteers mean to our Patients, our Staff and us."

 

O             Outstanding commitment to the Team

P             Pride and Passion in what they do

D             Drive to help improve the Patients experience in OPD

 

V             Very helpful and happy

O             Offering a smile and a hello, my name is

L              Listening ear for both Patients

U             Understanding Patient’s needs

N             Never too busy to stop and help

T              Time to spend with Patients

E              Empathy and support for all

E              Encouraging words for those who need them

R             Responsive to both Patient and Staff