Our Maternity team runs a dedicated helpline for new and expectant mums, giving advice and support on all aspects of pregnancy, birth and early motherhood.

The helpline, which is open from 9.30am to 10pm seven days a week, receives around 1,000 calls each month. It is run by experienced midwives who in many cases can provide the right support and reassurance to prevent women from needing to come to hospital.

When they identify that there may be a more serious issue, they can ensure the relevant teams are aware a mother-to-be is on her way, so they can prepare for her arrival and treat her more quickly.

The helpline is also a great resource for GPs, health visitors and other healthcare professionals who can call our midwives for specific advice.

The helpline is based in the Maternity department at Queen’s Hospital and by having dedicated midwives answering calls, there are no distractions, making the care we provide safer for mums and their babies.

Claire Butler, one of the midwives answering the calls, said: “It’s designed to provide direct access to midwifery expertise. Some pregnant mums need advice in addition to their appointments or have questions we can help with.  In many cases we’re able to address a range of issues over the phone, whether it be just giving reassurance or signposting them to where they can get the care they need.

“This enables pregnant women and new mums to seek the right support and care in the right place, avoiding unnecessary visits to the hospital. Of course if they do need to come to hospital, we can alert the correct department to ensure we can provide safe and timely care to mum and baby.”

If you’re pregnant or a new mum and you need help or support, call the helpline on 01708 503742.

• The helpline is open 24 hours a day, however, dedicated midwives answer calls between 9.30am to 10pm.