Our services during Covid-19
Since the start of the pandemic we have made many changes to our services to help keep our patients and staff safe, including pausing or limiting certain services, to focus our resources appropriately.
This is because we are still in a national emergency and are having to respond flexibly and rapidly to an ever-changing situation. It is also to ensure we follow strict national infection prevention and control guidelines including the need to socially distance.
We will continue to keep you informed however please be aware we are not always able to engage around service changes as we would in normal circumstances.
We are constantly monitoring the situation and any changes we do make are in place to help us mange the pandemic. They are always in line with national guidance and are to keep you, your loved ones and our staff safe.
The safety of our patients and staff remains our top priority. This means face masks must still be worn by patients, visitors and staff in our hospitals. In line with national guidance we will continue to follow all necessary infection prevention and control regulations including wearing masks and social distancing. It is vital we continue to have these safeguards in place to help keep you, our vulnerable patients and our staff safe.
You can find out more in our 'keeping you safe in our hospitals' page.
Waiting times
The Covid-19 pandemic has led to longer waiting times for patients across the NHS. We are working hard to see patients as quickly as possible, however, this does mean most people will experience a longer wait than usual.
If your GP has referred you to our services, please rest assured that we have received this and you are on our waiting list. We will contact you once we have arranged your appointment, you do not need to contact us.
Our Appointments Centre is currently experiencing a high volume of calls. If you are waiting for an appointment after needing to rebook, we appreciate your patience and understanding.
You can also change your appointment online or by replying to the text you receive seven days before your appointment if you can no longer make it.