The Musculoskeletal Outpatient Physiotherapy (MSK) Service provide accessible expert physiotherapy assessment and evidenced based treatment to all of our patients with musculoskeletal problems.  Some examples of musculoskeletal conditions are broken bones, sprains, whiplash, arthritis, tendonopathies, neck related headaches, low back pain and nerve pain.

Our team is made up of administrators, a physiotherapy assistant and a large team of clinicians with many years’ experience working in all areas of the NHS.  We have a structured support programme for all of our clinicians to ensure patients receive care of the highest quality.  

Key telephone numbers

Reception or to cancel/change appointments:

Telephone: 0208 970 8363

Email: bhr-tr.kghphysio@nhs.net

Text: 07957919951 (no reply service)

We offer a holistic approach to treatment which may include exercise therapy, manual therapy, electrotherapy, group based advice and exercises.

You will be assessed either by telephone or at a face to face appointment.  Treatment may then include an education session, exercise group or one to one treatment.  If you are attending for a face to face appointment please wear clothing that will allow the physiotherapist to see the appropriate part of your body.  If you wish to request a male or female physiotherapist, please do this when booking your appointment over the telephone.

Clinics or Inpatient locations

Queen’s Hospital

Intergrated therapies
Ground floor  

Appointments are scheduled 8.30am - 4.30pm

King George Hospital

Musculoskeletal Physiotherapy Service
Rehabilitation block

Appointments are scheduled 7.30am - 5pm

Newbury Park Health Centre

Some appointments available, times and dates vary

Hainault Health Centre

Some appointments available, times and dates vary

Key staff

Our team lead at King George Hospital is Waiyee Pang

Referrals and other information

This service is for internal referral or external referrals from Redbridge GPs

Redbridge GP referrals:

• Urgent referrals should be emailed to bhr-tr.kghphysio@nhs.net
• Urgent and routine referrals should be sent via E-referral

Other relevant information

The MSK service can have a long waiting list at times.  In order to keep this at a minimum we have to have a strict policy for patients who miss their appointments.  Therefore if you do not attend your first appointment you will be discharged back to the referrer following review of the referral by a clinician.  If you miss more than one appointment you will be discharged immediately.  Cancellation without 24 hours’ notice is also recorded as a missed appointment as we are unable to allocate this time to another patient.

We focus on continence control issues for male and female patients and pregnancy related pain. Examples of conditions that benefit from our specialist physiotherapists are:

• Stress urinary incontinence, over-active bladder (formerly known as urgency) and urge incontinence
• Bowel incontinence and urgency related to birth trauma past and present
• Ante and post natal women with pregnancy related pain e.g. Pelvic girdle pain, carpal tunnel syndrome, costal pain, back pain, diastasis of rectus abdominus muscles
• Ante and post natal women with pregnancy related continence issues of the bowel or bladder

Key telephone numbers

Reception or to cancel/change your appointment

Queen's Hospital 01708 435403 or fax 01708 504224

King George Hospital 0208 970 8363

Preparing for your appointment

What should I wear to my appointment?
Wear loose, comfortable clothing with appropriate underwear and/or shorts and t-shirt to make it easier to examine you. You will be assessed in a private room. 

Do I need to bring anything to my appointment?
Any letters or scan results that you may have in relation to your condition are useful for the therapist. You are likely to be asked about any medication that you take, so you may wish to bring a list. If you are pregnant and have antenatal notes (red folder) it is helpful to bring these with you. 

Please leave plenty of time if you are coming by car, as parking can be difficult. If you are late, you will either have a shorter appointment or you will be asked to re-book.

We aim to run to time as closely as possible. If you are kept waiting for more than 10 minutes without an explanation, please enquire at reception.

Clinics or inpatient locations

Queen’s Hospital, Romford

Monday to Friday from 8.30am - 4.30pm
 

King George Hospital, Ilford

Monday to Friday from 8.30am - 4.30pm

Key staff

Our lead physiotherapist is Maxine Howell

Referrals and other information

Your GP can complete an online referral via ERS. Your consultant or midwife (if you are pregnant) can complete an internal electronic referral.

We endeavour to offer an appointment to pregnant women who are at a late stage in their pregnancy (after 32 weeks) within 2 weeks of receiving their referral. As we are a small and busy department waiting times for initial appointments for other conditions can vary.

Please provide us with at least 24 hours notice so that another person can be offered the appointment. Patients who fail to turn up for their appointments and do not call us within one week will be automatically discharged.