The emergency departments (EDs) at Queen’s and King George hospitals were extremely busy dealing with the record number of attendances.

It meant that many who did not need emergency care faced long waits while our doctors and nurses worked tirelessly to treat those coming through the doors.

Chief Executive Matthew Hopkins said: “I’d like to apologise to those who had to wait to be seen, and thank our staff who pulled out all the stops to ensure people received the care that they needed.”

The number of people using our emergency departments has dramatically increased over the past year.

The whole health system in Barking, Dagenham, Havering and Redbridge is pulling together to encourage patients to use services appropriately, so that EDs are freed up to treat those with life-threatening illness and injury.

This is particularly important over the Easter period, which is always a busy time for the NHS.

Remember:

• GPs have increased the number of urgent appointments in the evenings. They are available every night – including weekends – until 10pm. You can call the service directly on 020 3770 188 for an appointment, ask your own practice to book you in or call 111.
• Don’t forget your pharmacist. They can treat lots of medical problems with no wait.
• The community treatment team can provide immediate help at home for adults with an urgent problem such as trouble moving after a fall or with breathing difficulties. Call them direct on 020 3644 2799.