Mortuary services

We have the care and dignity of your loved one at the very heart of our practice. We work closely with the bereavement and chaplaincy teams to support you and your family during what can be a very difficult time.

We have a secure and dignified environment for those who pass away in both our hospitals. We’ll also care for your loved one if they pass away in the boroughs of Havering and Barking and Dagenham if their death is reported to Her Majesty’s Coroner.

We also provide post-mortem examination services on behalf of the Coroner for the Eastern Area of Greater London.

Visiting

You may wish to see your loved one while they remain in our care, others might prefer to wait until they have been transferred to the care of the funeral directors, and others still may want to remember the deceased as they were – it’s a personal choice.

Our facilities at both our hospitals include private, comfortable family rooms.

If you’d like to visit your loved one, please make an appointment with us. Please remember:

  • only immediate family members may visit the deceased – we cannot accommodate extended family or friends, except for an official identification arranged by the coroner’s office.
  • we cannot arrange multiple visits except in the case your family has separated or become estranged – visits will be available to immediate next of kin only
  • if demand for visiting is high, appointment times will be limited to 20 minutes.

To arrange a visit

Queen’s Hospital - call 01708 435 205      
1.30-3.30pm
Monday to Friday

King George Hospital - call 020 8970 8293
1.30-3.30pm
Monday to Friday

If you’re calling out of hours, please call 01708 435 000 and ask to arrange a visit. They’ll contact a member of our team to make an appointment for you. In some circumstance the appointment may need to be arranged for the following day.

Collection information

Queen’s Hospital Mortuary

Rom Valley Way, Romford, RM7 0AG

Vehicular access is by the goods and service yard.

Collections can be made between 10am – 12noon and 1.30 – 3pm Monday – Friday.

King George Hospital Mortuary

Barley Lane, Goodmayes, IG3 8YB

Vehicular access is by the goods and services yard.

Collections can be made between 1.30 – 3.30pm Monday – Friday.

If you wish to arrange a collection outside of these hours, please contact the mortuary to make an appointment the day before. Our mortuaries are closed on weekends and public holidays but there is an emergency on-call service available by contacting the Bed and Site Manager.