Friends and Family Test results

When you are treated at our hospitals, we may ask you to feedback about your care by taking part in the Friends and Family Test (FFT). You are asked:

“How likely are you to recommend our services to your friends and family if they needed similar care or treatment?”

The FFT is a national scheme, designed to help you make informed decisions about where you go for care and treatment.

Read more about the Friends and Family test on NHS.uk.

These are our results

Emergency department

Month 2017 - 2018 Likely to recommend (%) Unlikely to recommend (%) Total reviews
April 78.1% 10.2% 1381
May 77.3% 10.7% 1985
June 87.7% 4.6% 4889
July 87.1% 4.3% 5652
August 90% 3.4% 4942
       
       
       
       
       
       
       

 

Community antenatal

Month 2017- 2018 Likely to recommend (%) Unlikely to recommend (%) Total reviews
April 98.9% 0% 178
May 99% 0% 196
June 93.9% 0.6% 179
July 97.4% 1% 193
August 98.5% 0% 196
       
       
       
       
       
       
       

Community postnatal

Month 2017- 2018 Likely to recommend (%) Unlikely to recommend (%) Total reviews
April 99.5% 0% 215
May 97.8% 0.9% 228
June 100% 0% 153
July 98.8% 0% 247
August 98.5% 0% 199
       
       
       
       
       
       
       

Inpatient

Month 2017 - 2018 Likely to recommend (%) Unlikely to recommend (%) Total reviews
April 92.8% 1.2% 3773
May 94.3% 0.9% 4951
June 93.2% 1.2% 4365
July 94% 1.1% 3934
August 93.2% 1.4% 3347
       
       
       
       
       
       
       

Labour

Month 2017 - 2018 Likely to recommend (%) Unlikely to recommend (%) Total reviews
April 95.2% 0% 104
May 98.3% 0.6% 177
June 97.9% 1.1% 95
July 98.5% 0% 136
August 100% 0% 122
       
       
       
       
       
       
       

 

Maternity

Month 2017 - 2018 Likely to recommend (%) Unlikely to recommend (%) Total reviews
April 100% 0% 81
May 98.1% 0.9% 106
June 98.1$ 0% 105
July 100% 0% 118
August 94.5% 0% 73
       
       
       
       
       
       
       

Outpaitent

Month 2017 - 2018 Likely to recommend (%) Unlikely to recommend (%) Total reviews
April 92.4% 1.8% 2696
May 93.7% 1.2% 3153
June 93.7% 1.5% 4158
July 93.4% 1.7% 3395
August 93.8 1.2% 3667
       
       
       
       
       
       
       

 

Postnatal

Month 2017 - 2018 Likely to recommend Unlikely to recommend (%) Total reviews
April 96.9% 0.5% 193
May 97.7% 0.9% 220
June 97% 0.4% 230
July 96.4% 0.8% 250
August 98.6% 0.7% 142
       
       
       

 

     
       
       
       

Improvement at our hospitals

We're working hard to provide outstanding care to our community, delivered with PRIDE.

Check out what we're doing to improve your local hospitals