Friends and Family Test results

When you are treated at our hospitals, we may ask you to feedback about your care by taking part in the Friends and Family Test (FFT). You are asked:

“How likely are you to recommend our services to your friends and family if they needed similar care or treatment?”

The FFT is a national scheme, designed to help you make informed decisions about where you go for care and treatment.

Read more about the Friends and Family test on NHS.uk.

These are our results

Emergency department

Month 2015 - 2016 Positive (%)  Negative (%) Total responses
April 83 8 1418
May 84 10 1451
June 85 8 1701
July 85 7 1848
August 88 7 1925
September 86 7 1307
October 81 9 1592
November 80 11 1730
December 81 12 1333
January 83 8 1564
February 75 13 1468
March 71 17 1520

Inpatients

Month 2015 - 2016 Positive (%)  Negative (%) Total responses
April 96% 1% 2160
May 96% 1% 1877
June 96% 1% 2304
July 96% 1% 3012
August 95% 2% 2681
September 96% 2% 2370
October 93% 2% 2319
November 93% 2% 2734
December 93% 3% 2437
January 93% 2% 2853
February 93% 3% 2911
March 95% 1% 2748

Antenatal

Month 2015 - 2016 Positive (%)  Negative (%) Total responses
April 96% 0% 224
May 95% 3% 112
June 96% 1% 157
July 98% 0% 254
August 98% 2% 177
September 96% 1% 142
October 98% 1% 198
November 95% 1% 156
December 98% 0% 57
January 98% 0% 189
February 100% 0% 129
March 99% 0% 77

Birthing centre

Month 2015 - 2016 Positive (%)  Negative (%) Total responses
April 99% 0% 104
May 98% 1% 171
June 98% 1% 240
July 98% 1% 171
August 98% 1% 166
September 93% 1% 150
October 99% 1% 153
November 97% 1% 151
December 98% 1% 131
January 98% 2% 127
February 97% 0% 117
March 99% 0% 155

Postnatal

Month 2015 - 2016 Positive (%)  Negative (%) Total responses
April 94% 3% 188
May 93% 3% 201
June 92% 3% 279
July 94% 2% 193
August 89% 4% 142
September 88% 4% 234
October 94% 4% 171
November 88% 4% 206
December 94% 3% 151
January 93% 4% 147
February 94% 4% 162
March 93% 2% 154

Community postnatal

Month 2015 - 2016 Positive (%)  Negative (%) Total responses
April 100% 0% 265
May 97% 1% 118
June 97% 1% 162
July 99% 0% 256
August 97% 0% 139
September 100% 0% 114
October 98% 0% 105
November 99% 1% 166
December 100% 0% 87
January 98% 0% 150
February 100% 0% 100
March 100% 0% 122

Our improvement journey

We're working hard to provide outstanding care to our community, delivered with PRIDE.

Check out what we're doing to improve your local hospitals.

Read our improvement plans