This week has been an exciting and inspiring time for me. We have launched The Pride Way for Leaders; our leadership training in our quality improvement approach. Our ambition is to make our hospitals even safer for patients. Our first 40 leaders have started the six month training programme, in partnership with the Virginia Mason Institute, to be able to facilitate improvement activities in their areas, with their people, using lean improvement tools.Read " Leading the PRIDE Way…"
Chief Executive's blog
My last few weeks have been peppered with speeches about our hospitals. Last week the Care Quality Commission (CQC) completed their targeted inspection of our hospitals. I was very proud of the way our staff stepped up and told their own improvement stories.Read " Mission Impossible: Mary Berry, Leiceste…"
As the Chief Executive of a hospital trust that serves over one million local people, it’s easy for me to see the value that great communication and public relations can bring to my business. Recently, one of my consultant colorectal surgeons tweeted that our communications director is the person who helps us shout the loudest when we do well and reflect when we don’t. However, it surprises me that many organisations fail to look beyond the fire-fighting capability of communications teams and in doing so fail to maximise the true value of meaningful conversations that can help to drive improvement.Read " Maximising the true value of meaningful …"
Is there a secret recipe that inspires people to work at our hospitals?
I recently met John Owens, a Therapy Technician, as he retired from our hospitals after 44 years of outstanding service. It reminded me of a question I have often asked myself – What is the secret recipe that inspires people to work here? And what are the reasons behind why some of our staff develop successful careers with us over an extended period of years?
"The goalie is the first attacker, and the striker the first defender" - Johan CruyffRead " It's a team game...…"
In the words of Miss Trunchball from Tim Minchin’s stage adaptation of Roald Dahl’s ‘Matilda’, you don’t get to be a champion hammer thrower without some discipline!Read " Discipline, discipline, discipline…"
Last week I attended the first of a series of meetings with colleagues from the Trust Development Authority (TDA), Virginia Mason Institute (VMI) and the other four trusts in the Virginia Mason programme. This day and half event was in effect the launch of the partnership, and left me with a lot to think about.Read " The give and the get…"
With summer now well and truly upon us, I wanted to reflect on a remarkable few weeks.Read " These little things…"
Next week I celebrate my one year anniversary of being Chief Executive at Queen’s and King George hospitals, so I thought I’d share with you some thoughts about what I have been most proud of since I arrived – a question I was asked during my recent twitter chat.Read " Something to be proud of…"
Looking back over my career there have been many things that I have been proud of. There have also been times when I have been able to reflect and learn from things I should or could have done differently or better – times when I could have done more to put my patients’ needs first.Read " At the heart of it all…"